Start with a clear conversation.
Contact the provider with the agreed scope, relevant dates and the outcome you are requesting. Keep a copy of your messages, receipts and agreed terms. Never share passwords or unnecessary identity documents.
Report misleading or unsafe content.
Use the listing report option or contact support with the listing link and a factual description. We can review the listing, request clarification, pause content or remove it when appropriate. We do not promise a particular outcome or a response deadline in this launch release.
What Afrosouq cannot resolve
We do not hold funds, arbitrate contracts or arrange refunds on behalf of providers. If direct resolution fails, consider the appropriate official consumer-protection or other local channel. In an emergency, contact the relevant authorities.
Request a moderation review
If your content was rejected, check your dashboard for feedback, correct the issue and resubmit. You can ask support to review the decision and provide relevant evidence.