Is Afrosouq free to use?
Browsing and basic accounts are free. Standard listings are free at launch. If optional paid features are introduced, their prices and terms will be shown before you choose them.
Do I need an account to browse?
No. Explore categories and listings freely. You need an account to create listings, write reviews, save favourites or send a listing report.
How do I contact a provider?
Open a live listing and choose WhatsApp or telephone. You’ll connect directly with the provider. Contact buttons are disabled for sample listings.
Why does my listing say “pending”?
New and edited listings go through review before they become public. Check your dashboard for status and any feedback.
Can I change or pause a listing?
Yes. Your dashboard lets you edit a listing, pause it or submit it again for review. Edits return to the review queue.
Where is my draft saved?
Unsubmitted listing drafts save on the current device and browser, under your account. Uploaded files are stored in the project’s Cloudflare storage. Drafts won’t appear automatically on a different device.
What does a badge mean?
“Featured” means a promotional placement. It does not mean a provider’s identity, credentials or services have been verified. Credential claims should be checked directly.
Does Afrosouq take payment or arrange work?
No. Afrosouq is a directory. Providers and customers arrange scope, price, fulfilment and payment directly. There is no platform checkout or booking service in this release.
Can I advertise a room?
Yes. Choose “Room for rent”, select Private room, Bedspace or Partition, and add photos, price, location and availability. Submit your listing for the usual review. No ownership or authorisation document is required.
What should I do about a misleading listing?
Use “Report this listing” on its detail page. Describe the issue clearly without including unnecessary personal information. For immediate danger or suspected crime, use the appropriate local official channels.
How do reviews work?
Registered users may submit one review per real listing after a genuine experience. Providers cannot review themselves. Reviews are moderated before they appear.
Can I reset my password?
Self-service email password reset is not enabled in this release. Use Contact support to request assistance; we will never ask you to send your password.